We had a small mice infestation in our apartment. I called Sam at 10am in the morning and he promptly arrived at 12pm to assist with our queries. He helped put mice trap everywhere as well as completely seal any holes in our walls that would enable the rodents to enter our apartment. He caught one live and also answered all our queries related to the infestation. He was also able to pick out carpet ticks as well. We are definitely booking him in the future for more regular checks.